Shipping Policy

1. Delivery Areas

We currently provide delivery and installation services primarily within the Auckland region.

For addresses outside our standard service area, additional delivery, travel or freight charges may apply. Any additional charges will be confirmed with the customer before the order is finalised.

2. Delivery Costs

Standard delivery is included in the advertised price for applicable solar system packages.

There is no separate shipping or delivery charge for standard delivery within our service area.

For locations outside our standard service area, additional delivery, freight or travel charges may apply. These will be discussed and agreed with the customer before delivery.

3. Delivery Timeframes

Delivery timeframes may vary depending on product availability, supplier stock, freight arrangements and the customer's location.

We will provide an estimated delivery timeframe when the order is confirmed.

Delivery dates are estimates only and may be affected by circumstances outside Solar Republic's control, including supplier delays, freight delays, weather conditions or other unforeseen circumstances.

4. Delivery Address and Access

Customers are responsible for providing a correct and accessible delivery address.

Please ensure that:

• The delivery address is accurate;
• There is suitable vehicle access where reasonably required;
• The delivery area is safe and accessible; and
• Any relevant access restrictions or special requirements are communicated to Solar Republic before delivery.

Solar Republic may contact the customer before delivery to confirm access and delivery arrangements.

5. Delivery Inspection

Customers should inspect the goods upon delivery where reasonably possible.

If there is visible damage to packaging or equipment, customers should notify Solar Republic as soon as possible and provide photographs of the damage.

Any suspected damaged, missing or incorrect items should be reported promptly so that we can investigate and arrange an appropriate remedy.

6. Delivery of Solar System Packages

For solar system packages, delivery may be coordinated with the scheduled installation.

Equipment may be delivered directly to the property, installation site, or another location arranged by Solar Republic.

Delivery of equipment does not necessarily mean that installation will take place immediately. Installation dates may depend on grid approval, installer availability, site conditions and other project requirements.

7. Failed or Re-delivery

If delivery cannot be completed because the customer is unavailable, the delivery address is incorrect, or the property is inaccessible, additional delivery or re-delivery costs may apply.

We will contact the customer where reasonably possible to arrange an alternative delivery time.

8. Cancellation and Refunds

Standard delivery costs are included in the advertised price of applicable solar system packages.

If an order is cancelled before the equipment has been dispatched or placed into delivery, the customer is eligible for a full refund.

If the equipment has already been dispatched or is in transit, the applicable Refund and Returns Policy will apply.

For eligible returns after dispatch:

• A 25% restocking fee may apply to non-faulty returned equipment.
• NZD $150 of the order value relating to delivery and handling is non-refundable.
• The customer is responsible for the cost of returning non-faulty products to Solar Republic or the nominated supplier.

The NZD $150 is not an additional shipping charge. It is a non-refundable portion of the order price that covers delivery and handling costs associated with the order.

9. Faulty or Damaged Products

If goods are faulty, defective or damaged during delivery, please contact Solar Republic as soon as possible.

Your rights under the New Zealand Consumer Guarantees Act 1993 are not affected by this Shipping Policy.

10. Contact Us

If you have any questions about delivery or shipping, please contact us:

Solar Republic Ltd
Email: [email protected]
Phone: 027 387 7829